Question 1

Do I need to provide cleaning supplies or equipment?

Accepted Answer

No, you don't need to provide any supplies, cleaning products, or a vacuum. We bring all the necessary cleaning products, supplies, and equipment to clean your home. If you prefer us to use a specific product, just let us know, and we'll be happy to accommodate your request.

Question 2

What payment methods do you accept?

Accepted Answer

We accept Credit/Debit cards, Venmo, Checks, or Cash. Payment is due on the day of service. If payment is not received before your next scheduled service, that service will be canceled until payment is received.

Question 3

Do I need to be home for my cleaning?

Accepted Answer

No, you do not need to be home for your cleaning. However, we welcome you to stay at your home during the duration of the clean. Prior to your appointment, please provide specific instructions on how to enter your home at the time of cleaning. You may provide a key or a code for the security system. ​

Question 4

How can I get my home ready for cleaning day?

Accepted Answer

To help us clean your home thoroughly, please remove any clutter from surfaces and floors. This includes dishes, clothing, toys, and other miscellaneous items. Clearing clutter not only allows us to clean more effectively but also ensures the safety of our cleaners. If we encounter cluttered areas, we may need to skip or clean around them. Additionally, please minimize interruptions during the cleaning to help us stay focused and complete the job efficiently.

Question 5

What is your cancellation policy?

Accepted Answer

We understand that sometimes plans change. If you need to cancel your service, please do so at least 48 hours in advance. Cancellations made less than 48 hours before the scheduled service will incur a 50% service fee. This policy applies to business hours, including all major holidays. For more details, please refer to the "Service Terms & Agreement" section of our website.

Question 6

What time can I expect my cleaner to arrive?

Accepted Answer

We travel from many different areas. We cannot always guarantee an exact arrival time; we do try to give an estimated arrival time within a 2-hour window. Sometimes, we do have more than one house booked for the day. Appointments are scheduled between 8 am-4 pm for our residential clients. If you are uncomfortable giving us a key, you have the option of using a hide-a-key, door code, garage code, or loaner key. Please make sure your cleaner can get in. If your cleaner is locked out, we will allow 30 minutes to grant access, or 50% of the service cost will be the lockout fee, which will be applied unless services are rescheduled within 7 days.

Question 7

Can my cleaner help me lift heavy objects?

Accepted Answer

No, for safety and insurance reasons, our team members are not allowed to lift heavy objects, move heavy objects, or stand on anything besides the step stool that they will have with them. ​

Question 8

How do you ensure quality in your cleaning services?

Accepted Answer

Our management and owner conduct regular Quality Assurance visits to ensure your home is cleaned to our high standards. These visits also help us ensure that our cleaners are working in a safe and friendly environment.

Frequently asked questions

Do I need to provide cleaning supplies or equipment?

What payment methods do you accept?

Do I need to be home for my cleaning?

How can I get my home ready for cleaning day?

What is your cancellation policy?

What time can I expect my cleaner to arrive?

Can my cleaner help me lift heavy objects?

How do you ensure quality in your cleaning services?

360-515-4595 (call or text)

‪(602) 935-0266‬ (call or text)

Monday - Friday

8:00 am – 5:00 pm

Saturday-Sunday

Closed