No, you do not need to provide any supplies, cleaning products or a vacuum. We supply all the cleaning products, supplies, and vacuums that are used for the cleaning of your home. If you would like to have a specific product that you would rather have used in your home, let us know and we would be happy to accommodate. ​

​We accept Credit/Debit cards, Venmo, Checks or Cash. Payment is due on the day of service. If payment is not received before your next scheduled service, that service will be canceled until payment is received. ​

No, you do not need to be home for your cleaning. However, we welcome you to stay at your home during the duration of the clean. Prior to your appointment, please provide specific instructions on how to enter your home at the time of cleaning. You may provide a key or a code for the security system. ​

Please remove any clutter so that we can effectively clean all surfaces and floors. This includes- dishes in the sink/counter, clothing, toys, and other miscellaneous clutter. Removing clutter can also protect your cleaner from having an incident. Cluttered areas will be skipped or cleaned around if this is encountered. Please limit interruptions. When your cleaner is unable to focus on the job at hand and is unable to adhere to the specified time commitment, oversights are more likely to happen.

​While we understand situations do come up, there may be a time that you, the customers, may need to cancel. For cancellations less than 48 hours of service, a 50% service fee will be charged. This applies to business hours, including all major holidays. For more information, please check out the "Service Terms & Agreement" section of our website.

We travel from many different areas. We cannot always guarantee an exact arrival time; we do try to give an estimated arrival time within a 2-hour window. Sometimes, we do have more than one house booked for the day. Appointments are scheduled between 8 am-4 pm for our residential clients. If you are uncomfortable giving us a key, you have the option of using a hide-a-key, door code, garage code, or loaner key. Please make sure your cleaner can get in. If your cleaner is locked out, we will allow 30 minutes to grant access, or 50% of the service cost will be the lockout fee, which will be applied unless services are rescheduled within 7 days.

No, for safety and insurance reasons, our team members are not allowed to lift heavy objects, move heavy objects, or stand on anything besides the step stool that they will have with them. ​

​Our management and owner conduct Quality Assurance visits on a regular basis. This is to ensure that not only is your home taken care of to the standards we have set as a company, but to also ensure the cleaners are in a safe friendly environment. ​